Press Mentions

The Banker Quantum

HSBC starts three-year quantum experiment journey

Publisher: The Banker
Date: March 22, 2022
Content: Interview
Description: This agreement with IBM will be HSBC’s first formal foray into the burgeoning world of quantum computing, having previously conducted a few experiments on a “volunteer basis”, says Mr Suarez.
Risk.Net Quantum

Barclays (and others) strive for machine learning at quantum speed

Publisher: Barclays (and others) strive for machine learning at quantum speed
Date: March 2, 2022
Content: Speaking
Description: Financial technologists may be on their way to creating their own Babel fish: a circuit that acts as an interpreter between quantum machines and regular computers.
Google HSBC

HSBC: Embracing the cloud to lower risk exposure through rapid insight and analysis capabilities

Publisher: Google
Date: December 15, 2021
Content: Interview
Description: “I think the current capability is fantastic. But where it really has potential for a bigger, broader impact is the future.” —Steve Suarez, Global Head of Innovation, Global Functions, HSBC
Stanford University Steve Suarez

Becoming an unlikely change agent for innovation in financial services (4 of 4)

Publisher: d.school Stanford University
Date: May 21, 2021
Content: Interview
Description: Steve Suarez, Global Head of Innovation, Finance & Risk at HSBC, continues his four-part series about working with d.schoolers Justin Ferrell and Jeremy Utley to create a design thinking program at HSBC.
Cronicas Economia

Inteligencia artificial: “cosas que parecían tan voladas, hoy están en nuestra vida diaria”

Publisher: Cronicas Economia
Date: April 16, 2021
Content: Interview
Description: La inteligencia artificial y el desarrollo tecnológico, está metido en nuestro día a día, cada vez más frecuentemente y con su presencia más desapercibida.
Steve Suarez

Becoming an unlikely change agent for innovation in financial services (3 of 4)

Publisher: Stanford University
Date: April 9, 2021
Content: Interview
Description: Steve Suarez, Global Head of Innovation, Finance & Risk at HSBC, continues his four part series about working with d.schoolers Justin Ferrell and Jeremy Utley to create an innovation program at HSBC.
finextra

HSBC taps Google Cloud for call centre AI

Publisher: Finextra
Date: March 12, 2021
Content: Feature
Description: HSBC has enlisted Google Cloud to build a global call centre AI chatbot that helps employees cut down on the time they spend on manually intensive queries.
Google Cloud Steve Suarez

HSBC deploys Dialogflow, easing call burden on policy experts

Publisher: Google Cloud
Date: March 12, 2021
Content: Interview
Description: “The knowledge gained from analyzing the type, frequency, and source of queries is in itself valuable business intelligence on internal demands for information,” said Suarez.
business insider

HSBC and Google Cloud execs detail the bank’s roll out of a chatbot that helps its 200,000-plus employees handle regulatory questions

Publisher: Business Insider
Date: March 11, 2021
Content: Feature
Description: HSBC just tapped Google Cloud to roll out a chatbot that helps the bank’s 200,000-plus employees with regulatory questions.
Stanford Steve Suarez

Becoming an unlikely change agent for innovation in financial services (2 of 4)

Publisher: Stanford University
Date: March 5, 2021
Content: Interview
Description: e combination of energy and the powerful subject matter shared by Perry Klebahn and Jeremy Utley immediately inspired me
Stanford d.School Steve Suarez

Becoming an unlikely change agent for innovation in financial services (1 of 4)

Publisher: Hasso Plattner Institute of Design
Date: February 19, 2026
Content: Interview
Description: We hand the pen to Steve Suarez, Global Head of Innovation, Finance & Risk at HSBC, for a four part series about how he worked with d.schoolers
kpmg Steve Suarez

Human Centric Design for Finance

Publisher: KPMG
Date: December 15, 2020
Content: Feature
Description: KPMG’s Banking Finance Function Benchmarking 2020 Industry Report – Human Centric Design for Finance
MIT Steve Suarez

HSBC executive puts his MIT Sloan “ACE” to work

Publisher: MIT
Date: September 10, 2020
Content: Interview
Description: Steve Suarez took a deep dive into transformative technologies, taking courses related to blockchain, IoT, and AI
pluralsight

Innovation in Risk 2020 with HSBC & Google Cloud

Publisher: Pluralsight
Date: March 21, 2021
Content: Speaking
Description: Join HSBC’s Steve Suarez, Global Head of Risk Transformation & Innovation